FAQ

What payment methods are accepted?

We accept payments via PayPal* and credit cards, such as American Express, Mastercard and Visa.

*Note: PayPal sometimes does regular updates for their systems and during that time it will be temporary unavailable as a payment method on our website. You can always use your credit cards, until PayPal gets back.

What are the shipping costs?

We ship products worldwide and offer free shipping on all products.

What if my currency is not as default pound sterling (£)?

All orders are processed in pound sterling (£). While the content of your cart can be displayed in other currencies, you will checkout using pound sterling (£) at the most current exchange rate. 

My credit card payment is rejected. What should I do next?

If your payment with credit cards is rejected and you receive a message stating, “Invalid Credit Card”, “Payment declined” or something similar (depending on your credit card company) during checkout, you can pay using PayPal. Even if you don’t have a PayPal account, on the checkout page click on the PayPal button and in the pop-up windom click on “Pay with Debit or Credit Card”. On the next screen enter your billing and shipping and informationa and you will successfully complete your payment.

Where can I find my tracking number?

As soon as your order is shipped you will receive an e-mail with the tracking number. Orders usually take a few days to be processed. You can also check the status of your order on “Track My Order” page in the footer section.

When will my order arrive?

We have partnered with the worldwide merchants and manufacturers in order to provide you the best quality and prices. Your orders are shipped from overseas and products may take 10 to 40 working days to arrive.

I ordered multiple products but have not received all of them.

When you order more than one product together they may be shipped separately so you get them as fast as possible. Therefore, you may receive one item before the others.

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